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发布于:2025-6-18 19:17:18  访问:0 次 回复:0 篇
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Steps On How Domestic Workers Could Make Wage Claims In Malaysia: A Guide For Those Recruited Via Maid Agencies And Recruitment Agencies
Throughout the country, live-in maids—particularly hired via a recruitment agency—are protected under certain labour laws. When salary is withheld, these workers may lodge a complaint through official labour departments.































Here is a step-by-step guide on how to report unpaid salaries in Malaysia especially when hired by a recruitment agency.































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### ✅ Official Process































#### 1. Understand Your Entitlements































Under Malaysian labour law, individuals working in homes can submit claims for employment violations, regardless of they were hired by a recruitment agency.































#### 2. Visit the JTKSM Office































Submit your claim to the Jabatan Tenaga Kerja Semenanjung Malaysia (JTKSM) by:















- Walking into their office















- Sending documents via email to [email protected]















- Using the mobile app































Even if you were placed by a domestic worker agency, you can still submit claims.































#### 3. Submit Proof of Employment































You should provide:















- Employment contract















- Payment records















- Screenshots of conversations































#### 4. Attend the Labour Court Session































If the issue is not resolved, the Labour Department will:















- Refer the case















- Let both parties explain















- Issue a formal payment order































Penalties for non-compliance by employers or the recruitment agency can include interest charges.































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### Online Complaints Made Easy































The WFW platform allows domestic workers to:















- File wage claims via smartphone















- Attach supporting files















- Monitor case updates































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### ️ Agency Regulation Is Strict































Any Indonesia Maid Agency agency must:















- Respect local labour laws















- Ensure workers are paid















- Remain registered































Employers who hire through a recruitment agency are also required to follow legal terms.































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## Final Thoughts































As a household helper in Malaysia, the law supports your claims. Through official government systems, you can stand up for your rights.































Always double-check that any recruitment agency you work with is legitimately registered
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